Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at mealranch-pizza.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy applies to all users of our website and services, including visitors, registered customers, and anyone who contacts us through any channel.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. Our contact details are as follows:

For all privacy-related inquiries, please contact us at the email address listed above. We aim to respond to all privacy requests within a reasonable timeframe, and no later than the period required under applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All personal information collected through our website mealranch-pizza.click
• Information collected when you place food orders online or in person
• Information collected through email communications, customer support interactions, and feedback forms
• Information collected through loyalty programs, promotions, and marketing campaigns
• Information collected via cookies, tracking technologies, and third-party analytics tools embedded in our website

This policy does not apply to third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various types of information in connection with our services. This information falls into the following categories:

3.1 Personal Identification Information

When you interact with our website or services, we may collect the following personally identifiable information:

• Full name — provided when you create an account or place an order
• Email address — used for order confirmations, communications, and marketing (with your consent)
• Phone number — used for order-related notifications and customer support
• Mailing and delivery address — required to fulfill delivery orders
• Billing information — including payment card details processed securely through third-party payment processors
• Date of birth — when voluntarily provided for promotional or age-verification purposes
• Username and password — when you register for an account on our website

3.2 Order and Transaction Information

When you place an order through our website, we collect:

• Items ordered, customizations, and order history
• Order frequency, preferences, and dietary notes (if provided)
• Payment method (type of card, not full card numbers, which are handled by our payment processors)
• Order confirmation numbers and transaction records
• Delivery instructions and special requests

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address — your device's internet protocol address
• Browser type and version — such as Chrome, Firefox, Safari, or Edge
• Operating system — the platform on which your device runs
• Referring URLs — the website or link that brought you to our site
• Pages visited — which pages of our website you access and how long you spend on each
• Clickstream data — the sequence of pages you view during a session
• Time and date of access — when you visit our website
• Device identifiers — unique identifiers associated with your device

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. This data may include session identifiers, preferences you have set, shopping cart contents, and behavioral data used for analytics and targeted advertising. For more information, see Section 9 – Cookie Usage of this policy.

3.5 Communications Data

If you contact us via email, phone, or contact form, we may retain:

• The content of your message or inquiry
• Your contact details as provided in the communication
• Records of previous correspondence
• Feedback, reviews, or survey responses you submit

3.6 Marketing and Preference Data

If you subscribe to our newsletter or marketing communications, we collect:

• Email address and communication preferences
• Subscription and unsubscription history
• Engagement data such as email open rates and click-through rates
• Preferences and interests as inferred from your interactions with our marketing content

3.7 Information We Do Not Collect

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, racial or ethnic origin, religious beliefs, or health and medical information unless specifically required for a particular service and disclosed to you at the time of collection.

4. How We Use Your Information

The personal information we collect is used for specific, legitimate, and lawful purposes. We use your information in the following ways:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including delivery and pickup
• To manage your customer account and provide access to account features
• To send order confirmations, receipts, and status updates
• To facilitate payment processing through secure third-party processors
• To handle returns, refunds, and disputes

4.2 Customer Support

• To respond to your inquiries, questions, and complaints
• To provide technical support and troubleshoot issues with our website or services
• To maintain records of customer interactions for quality assurance purposes

4.3 Analytics and Website Improvement

• To analyze how users interact with our website and services
• To identify and fix technical errors or performance issues
• To improve the design, functionality, and content of our website
• To understand ordering patterns and preferences to enhance our menu and offerings

4.4 Marketing and Communications

• To send promotional emails, newsletters, and special offers (with your consent or where permitted by law)
• To display personalized advertisements on our website and third-party platforms
• To conduct surveys and gather feedback about your experience
• To inform you about new menu items, promotions, and events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.5 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To respond to lawful requests from government authorities or law enforcement
• To enforce our Terms of Service and other agreements
• To protect the rights, property, and safety of our business, customers, and the public
• To detect, prevent, and address fraud, security breaches, and other unlawful activities

4.6 Business Operations

• To manage our internal business operations, including accounting and auditing
• To assess and manage business risks
• To conduct due diligence in connection with any merger, acquisition, or business transfer

5. Legal Basis for Processing (U.S. Applicable Law)

As a business operating in the United States, we process personal information in accordance with applicable federal and state laws, including:

• The Federal Trade Commission (FTC) Act — which prohibits unfair or deceptive acts or practices, including in the collection and use of consumer data
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) — which grant California residents specific rights over their personal information
• The CAN-SPAM Act — governing commercial email communications
• The Children's Online Privacy Protection Act (COPPA) — protecting the privacy of children under 13
• Any other applicable state privacy laws, including those enacted in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states where such laws may apply

We process your personal information where we have a legitimate business purpose, your consent, a contractual obligation to fulfill, or a legal requirement to do so.

6. Sharing of Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers may include:

• Payment processors — to securely process credit card and other payment transactions
• Delivery service providers — to facilitate food delivery to your location
• Email and marketing platforms — to send promotional communications on our behalf
• Analytics providers — such as Google Analytics, to analyze website traffic and user behavior
• Web hosting and cloud services — to maintain and operate our website and databases
• Customer support tools — to manage and respond to customer inquiries

All service providers are required to handle your information confidentially and are prohibited from using it for any purpose other than performing the services for which they have been engaged.

6.2 Legal Requirements

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other legal agreements
• Protect and defend the rights or property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our website or the public

6.3 Business Transfers

If Pizza Ranch is involved in a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

6.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This data does not constitute personal information under applicable law.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

7.1 Technical Safeguards

• SSL/TLS encryption to protect data transmitted between your browser and our servers
• Encrypted storage of sensitive data, including payment information
• Secure server infrastructure with firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols to limit access to personal data

7.2 Organizational Safeguards

• Limiting access to personal information to employees and contractors who need it to perform their job functions
• Training staff on data privacy and security best practices
• Requiring service providers to maintain appropriate security standards
• Maintaining internal policies governing the handling of personal data

7.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and, where required by law, relevant regulatory authorities, within the timeframes prescribed by applicable law. Notifications will include information about the nature of the breach, the data affected, and the steps we are taking to address it.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights regarding your personal information:

8.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for which it is used, and the third parties with whom it has been shared.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will make reasonable efforts to correct the information promptly upon verification of your identity.

8.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as where we are required to retain the information by law or need it to complete a transaction you have requested).

8.4 Right to Data Portability

Where technically feasible and required by applicable law, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA and similar state laws, you have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. As stated above, we do not sell personal information. However, our use of certain analytics and advertising cookies may constitute "sharing" under the CPRA. You may opt out of such sharing by managing your cookie preferences on our website.

8.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information to purposes necessary for performing the services you have requested or as otherwise permitted by law.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide you with a lesser quality of service, or suggest that you will receive different treatment because you exercised a right under applicable privacy law.

8.8 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: mealranch-pizza.click

We may need to verify your identity before fulfilling your request. Verification may require you to provide information that we already have on file about you. We will respond to your request within 45 days, and may extend this period by an additional 45 days when reasonably necessary, as permitted by applicable law.

You may also designate an authorized agent to submit requests on your behalf, provided the agent provides appropriate written authorization and you verify your own identity with us directly.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and deliver relevant content and advertising. Cookies are small text files placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable personalized features such as remembering your preferences, login status, and shopping cart contents.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and track the effectiveness of our marketing campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out tool.

For more detailed information about our use of cookies, please refer to our full Cookie Policy, which is available on our website at mealranch-pizza.click.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data and the purpose for which it was collected:

When personal information is no longer needed, we will securely delete, anonymize, or destroy it in accordance with our data retention schedule and applicable legal requirements.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of information from children under 13. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will delete that information as quickly as possible. We strongly encourage parents and guardians to monitor and supervise their children's online activities and to educate them about safe internet use.

12. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your home country.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law.

We take appropriate steps to ensure that any international transfers of personal information are conducted in accordance with applicable legal requirements and that your data remains protected at a standard consistent with the protections described in this policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their content or data practices.

The presence of a link to a third-party website on our site does not imply any endorsement, approval, or responsibility for the content or privacy practices of that site.

14. Social Media and Online Reviews

If you interact with our social media pages, post reviews on third-party review platforms, or share content related to our services on social networks, please be aware that this information is subject to the privacy policies of the respective platforms. We may collect and use publicly available information from social media in connection with our marketing activities, subject to applicable platform terms.

If you choose to use social login features (e.g., "Login with Google" or "Login with Facebook") to access our website, we may receive certain information from your social media account, such as your name, email address, and profile picture. You can control the information shared through your social media account's privacy settings.

15. California Privacy Rights — CCPA/CPRA Notice

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section provides additional disclosures required under California law.

15.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information from consumers:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (purchase history, ordering preferences)
• Internet or other electronic network activity information (browsing behavior, cookie data)
• Geolocation data (delivery address, approximate location)
• Inferences drawn from other personal information to create a profile about consumer preferences

15.2 Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about our disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

15.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal that sends a message to websites requesting that they not track users. Currently, our website does not respond to DNT signals. However, you may use cookie management tools and opt-out mechanisms described in this policy to control tracking.

16. Filing a Complaint with a Data Protection Authority

If you have concerns about our privacy practices and are not satisfied with our response to your privacy request, you may have the right to file a complaint with a relevant authority. In the United States, consumer privacy complaints may be submitted to:

• Federal Trade Commission (FTC)
  Website: www.ftc.gov
  Online complaint form: reportfraud.ftc.gov
• California Privacy Protection Agency (CPPA) (for California residents)
  Website: cppa.ca.gov
• Your State Attorney General's Office — many states have consumer protection divisions that handle privacy-related complaints

Before filing a complaint with a regulatory authority, we encourage you to contact us first so that we have the opportunity to resolve your concern directly and promptly.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the change
• Send an email notification to registered users where required by law or where we deem it appropriate

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to resolve any concerns you may have about your privacy and the handling of your personal information. Our team will make every effort to respond to your inquiry promptly and thoroughly.